Returns & Exchanges

Due to the perishable nature of our dry-aged meats, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your delivery arrives damaged or does not meet our high quality standards, please contact us within 7 days for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your package to ensure the vacuum seals are intact and the meat is still cold to the touch.

• 2.
  Document Issues

  If there are any concerns regarding the quality or condition of your items, please take clear photos of the product and the shipping label.

• 3.
  Contact Support

  Email our customer service team with your order number and the photos of your shipment to initiate a claim for a refund or replacement.

• 4.
  Resolution Process

  Our team will review your request within 48 hours and issue a credit or ship out a fresh replacement at no additional cost to you.